OPEN TO SENIOR BA OPPORTUNITIES · REMOTE
Translating Complexity
into Clarity
Senior Business Analyst with 15+ years delivering complex IT initiatives across California state agencies, healthcare, justice, and enterprise environments. A rare combination of BA depth, UX instinct, and PM discipline — all in one practitioner.
15+
YEARS EXPERIENCE
5+
STATE AGENCIES
80k
END-USERS SERVED
3
IT DISCIPLINES
Available for remote engagements — Senior BA, contract or full-time
Three Disciplines, One Practitioner
More Than a Business Analyst
My BA work is informed by 15+ years across three disciplines. Understanding how users experience a system — and how projects get delivered — makes my requirements sharper and my solutions more durable. Download the résumé that fits your need.
01
Primary Discipline
Business Analysis
Translating statutory mandates, regulatory requirements, and business needs into traceable, actionable solutions. Specializing in enterprise-scale state government IT.
- BRD / FRD / NFR Documentation
- User Stories & Acceptance Criteria
- Backlog Management (Azure DevOps / JIRA)
- UAT Planning & Execution
- Gap & Impact Analysis
- Regulatory Compliance (ADA, PII, 508)
- RTM & Requirements Traceability
02
Design Background
UX Design
12+ years delivering accessible, human-centered digital products across government, healthcare, and enterprise platforms. This lens makes my BA requirements more usable by default.
- Interaction & Experience Design
- Accessibility — WCAG, ADA, Section 508
- Design Systems & Component Libraries
- Usability Testing & Research
- Wireframes, Prototypes & User Flows
- Figma · Axure · Adobe Creative Suite
- Human-Centered Design Leadership
03
DELIVERY BACKGROUND
Project Management
Full project lifecycle experience from initiation through closeout using PMI and Agile methodologies. I understand delivery constraints — which makes my BA work more practical and realistic.
- Project Lifecycle Management
- Scope, Schedule & Risk Management
- Agile / Scrum / Hybrid Waterfall
- Stakeholder & Executive Communications
- Vendor & Contact Oversight
- Change Control & Impact Analysis
- RAID Logs & Executive Dashboards
BA EXPERTISE
Where Business Meets Technical Delivery
I bridge the gap between stakeholders and technical teams — turning statutory mandates, regulatory requirements, and business needs into actionable, traceable solutions.
Requirements Engineering
Eliciting and documenting BRDs, FRDs, NFRs, user stories, and acceptance criteria aligned with enterprise architecture standards and statutory mandates.
Agile Delivery Leadership
Backlog management, sprint planning, epic-to-story decomposition, and Agile team liaison work in Azure DevOps and JIRA across complex enterprise programs.
Regulatory & Compliance
Translating complex regulations — ADA, Section 508, PII, California governance standards, and statutory mandates — into compliant system specifications.
Stakeholder Facilitation
Structured workshops, interviews, and cross-agency collaboration — bridging IT, PMO, legal, and executive stakeholders from elicitation through sign-off.
UAT Planning & Execution
End-to-end UAT management including test strategy, traceability matrices, defect triage, stakeholder validation, and go-live readiness sign-off.
Process Modeling & Analysis
As-is / to-be workflow design, gap analysis, use cases, data dictionaries, RACI matrices, MoSCoW prioritization, and impact assessments.
$311
Annual revenue lift from the CA Lottery responsive redesign — a 4.7% increase in year-over-year sales
3000
University digital assets analyzed for privacy, analytics, and accessibility risk at UC Office of the President
80K+
Law enforcement officers served by the DOJ Stop Data Collection System delivered statewide
Career History
15+ Years of Senior-Level Impact
Core BA Skills
- Business & Functional Requirements (BRD/FRD)
- User Stories & Acceptance Criteria
- Backlog Management (Azure DevOps / JIRA)
- Process Modeling & Workflow Design
- Gap & Impact Analysis
- UAT Planning & Validation
- Stakeholder Facilitation & Workshops
- RTM & Traceability Documentation
- ADA, Section 508, PII Compliance
- Salesforce & MuleSoft Integration BA
- ServiceNow Automation
- Data Visualization (Tableau, Power BI)
Certification
Certified Scrum Master (CSM)
Scrum Alliance
CBAP
3,600+ hours BA experience documented
No-Code AI & ML · MIT xPRO
Data science & machine learning automation
Designing for Mobile Applications
Human Factors International
Aug 2023 – Aug 2025
Senior Business Analyst / UX Lead / Project Manager
California Office of Emergency Services (Cal OES) · ARK Strategies Consulting
- Led requirements elicitation, backlog design, and intake management across multiple statewide programs; authored BRDs, FRDs, NFRs aligned to statutory mandates.
- Served as Agile liaison through sprint planning, grooming, reviews, and retrospectives; maintained RTMs from BRD through deployment in Azure DevOps.
- Led UX delivery for mission-critical digital platforms while mentoring designers and building scalable design systems and component libraries.
- Directed full project lifecycle — charters, schedules, risk registers, and delivery roadmaps — for Salesforce, MuleSoft, and ServiceNow initiatives across state agencies.
Nov 2023 – Mar 2024
Senior Business Analyst / UX Lead / Project Manager
EDD — Cal JOBS Modernization · Affinion Consulting
- Supported modernization of a high-visibility public-facing system serving California residents seeking employment services.
- Facilitated requirements workshops, sprint planning, and design reviews; balanced UX strategy with business and technical delivery constraints.
SEP 2022 – Mar 2023
Senior Business Analyst — Compliance & Risk
University of California, Office of the President · Lancesoft Consulting
- Led analysis of 3,000+ university digital assets assessing privacy, analytics, and accessibility risk; delivered executive-ready findings and governance documentation.
Jul 2019 – Sep 2022
Senior Business Analyst / UX Lead / Project Manager
California Department of Justice — Stop Data Collection System · Dajani Consulting
- Supported delivery of a statewide application used by 80,000+ law enforcement officers to meet AB 953 legislative mandates, managing a 25-person cross-functional Agile team.
- Led end-to-end UAT including test strategy, traceability matrices, defect lifecycle management, and stakeholder sign-off.
- Translated statutory and policy requirements into detailed use cases, UX workflows, user stories, and acceptance criteria.
2013 – 2019
Senior Business Analyst/ UX Lead / Project Manager
CPS HR Consulting · Lumens Y Design Group · CA State Lottery (ICF) · ALLDATA AutoZone
- Delivered digital transformation, interaction design, and project leadership across retail e-commerce, automotive SaaS, and state government contexts.
- Built foundational expertise in human-centered design, information architecture, usability testing, Agile delivery, and cross-functional team leadership.requirements into detailed use cases, UX workflows, user stories, and acceptance criteria.
Client Testimonials
What Colleagues Say
Christian ensures she completely understands both the user and client needs before translating that into a well thought-out experience. They loved her and looked to her as a source of expertise and best practices.
Christian came to PERS in the middle of redesigning our member self service application. She took our vendor’s design that did not test well, and offered a simplified, modern design that has gotten very positive reviews from our customers. Christian is a professional and was generous with the newer members of the team. She was always willing to brainstorm and help others to improve their work and share her knowledge. I would welcome the chance to work with Christian again.
Christian is extremely well organized, self-motivated, and driven in whatever projects or tasks she manages. She has the unique ability to encourage and mentor the people around her through tireless work and commitment to excellence.