Designing applications starts with understanding the application’s business and technical requirements. Whether I start at the beginning of a project or mid-SPRINT, I know how to listen to the team, ask questions respectfully, and adapt quickly to any project.
USER EXPERIENCE
INTERACTION DESIGN
BUSINESS ANALYSIS
ADA ADVOCACY
As a communicator, I take in a project’s requirements and simplify them into manageable, iterative goals. I have decades of expertise in User Experience (UX) with a professional track record of taking formless ideas and creating digital experiences.
With each design I provide documentation to support the work completed and suggest changes for future development to make them easier to use, engage the end-user, and provide quality data.
I’m Christian Havens, a Senior User Experience Designer, Business Analyst and Interaction Designer located in the Northern California area. I work with complex applications and make them easier to use, engage the end-user and provide quality data. I take pride in advocating for the user’s experience and provide a user interface that achieve business goals while keeping the user focused on the task at hand.
- User Experience Best Practices
- Data Analysis to Improve Process
- Web Accessibility for WCAG & ADA Compliance
As a consultant for the State of California, I have designed many applications in use by state agencies such as the Department of Justice, California Lottery, and CalPERs.
As an employee, I have worked with internal applications to develop and maintain data for private companies to ensure internal data is delivered accurately with streamlined workflows.
I understand highly complex applications; I take technical information and translate it for those who have nontechnical backgrounds. I create detailed documentation that explains technical information clearly for any audience member.
INTERACTION DESIGN | DELIVERABLES
Want to see some of my work online?
As an application designer, there are many tools to articulate a design, workflow or use case. Check out a few of the tools I love to use!
- User Experience Diagrams
- Heuristic Reviews
- Use Cases & Workflow Diagrams
- Clickable Prototypes
- Deliverable Documentation
Capturing and maintaining information in easily understood elements helps me communicate the larger issues or constraints within online application development. I use these tools to help the team understand the interaction design without having to actually develop it.
Case Study - CA Lottery
A new responsive interface launched state-wide that excited vendors and customers, thereby increasing CALottery revenue by an average of 4.7% or over $311.8 million in sales per year.
Case Study - Superior Vision
Designed a secure portal to host a wealth of tools to help providers and members with a secure online application to manage their medical and vision claim submissions.
Case Study - CalPERS
A friendly and intuitive interface to increase customer satisfaction at the nation’s largest public pension fund, serving more than two million members.
Brands I’ve Worked With
Testimonials
“As a UX Design lead, Christian ensures that she completely understands both the user and client needs before translating that information into an well thought-out design experience. In addition to understanding user experience, Christian is wonderful with the clients. She managed to gain support for the various projects by building solid client relationships. In other words, they loved her and looked to her as a source of expertise and best practices.”
Tara Sharum Lewis
MBA, PMP, CSM
“Christian is an amazing talent. She is extremely well organized, self-motivated, and driven in whatever projects or tasks she manages. She has the unique ability to encourage and mentor the people around her through tireless work and her commitment to excellence. She is a team player and an asset to anyone who has the privilege of working with her.”
Phil Steffora
CFO, CIO
“Christian has a zest for both life, and the work that she does. Aside from being a highly skilled web professional, she is also extremely passionate about the work that she does – fully embracing each and every challenge that she meets. Her ongoing commitment to service provision excellence is matched by both her attention to detail, and uncompromising will to succeed. Regardless of the task, goal, project or client before her, Christian is able to apply these attributes – along with her experience and industry knowledge – in order to find absolute success.“
Ben Keszler
UI Developer
Do you have any questions?
Let’s zoom and talk about your project!
If you have the time and want to talk about your project I would love to chat with you! You can set up a 30 minute online conference using the button below.
Interested in learning more?
If you are interested in speaking with me about a possible position, select the button below to learn more about my background and download a copy of my resumé.